RETURN POLICY
You must have your receipt in order to make any warranty claims or returns.

Exclusively for Slow Recovery Mattresses & Slow Recovery Toppers...
Warranty: We will replace your slow recovery mattress (aka Memory Foam) or slow recovery topper (within 10 years for Pink, and 6 years for white) if it fails to recover or forms permanent dents.
NOTE: Customer is responsible for all shipping costs to return & receive the merchandise.

Exclusively for Latex Mattresses
Warranty: We will replace your latex mattress within 5 years if it collapses.
NOTE: Customer is responsible for all shipping costs to return & receive the merchandise.

For all other foam products
All other foam products may not be returned for any reason unless under the following circumstances...
Mistake in Order: If there is a mistake on your order, return the foam back to our location so that the error can be corrected.
Mistake in Size: All foam dimensions are only accurate to within 1/2". (Sound proofing foam has a range of 2") If any foam you order with specific dimensions is outside this range, you will receive store credit (after you return the foam in factory condition).
Foam returned / exchanged must be in factory condition, including but not limited to no dirt, stains, glue residue, cuts or tears.

MAKING A RETURN
All returns must have a receipt in order to make any warranty claims or returns.
NOTE: Foam Factory Inc. cannot be responsible for lost or misdirected returns, so for your protection, please insure all returns that are shipped to us.

FAQs
These are the questions most commonly asked by our customers. If you do not find the answer to what you are looking for, please, don't hesitate to contact us.

What is your privacy policy?
We will store all information except for payment information (i.e. credit card number). Any and all information stored by us will NOT be shared with other organizations for commercial purposes. If you have any questions, you can always contact us.

How long does it take for my order to be ready?
Processing time depends on what you are ordering. The following is the typical processing times for certain items,
Stocked Foam Products: Normal processing time is same day to 3 business days
Non-Stocked Foam Products: Normal processing time is 3 to 10 business days
Upholstery Items: Normal processing time is 10 to 20 business days
Stocked Upholstery Equipment: Normal processing time is same day

What forms of payment do you accept?
Foam Factory Inc. accepts the following payment methods: VISA, MasterCard, Discover, American Express, cash and money orders. Sorry, no CODs.

What is the difference between open cell & closed cell foam?
All foam products have a structure that resembles a bunch of bubbles packed tightly together. The difference between the two types of foams is that Open Cell foam has cells that open up to each other, and Closed Cell foam has cells that are completely closed off from one another.

TERMS / DISCLAIMER
Price, Shipping & Availability changes: Prices, shipping and availability are subject to change without prior notice. We reserve the right to make changes to our site for our products without notice. This may be due to market conditions, discontinuation of products, typographical, photographic or technical errors on our website. If you have ordered a product that is subject to a price or shipping increase, we will hold your order and inform you of the increase.

Delayed/Late Shipments: Customer takes on full liability for safety and validity of delivery address given to us at the time of purchase. Foam Factory will not pay any forwarding costs on shipments.

Typographic, Photographic & Technical Errors: Although we will try our best to create our website to be 100% accurate, on occasion errors and inaccuracies do occur. If you encounter an error or inaccuracy, please call or email us about the mistake so that it can be corrected.

Warranty Disclaimer and Limitation of Liability: Foam Factory Inc will NOT have any liability to anyone for incidental or consequential damages, or any other liability, loss or damage arising out of or related to our products, even if Foam Factory or an authorized representative of Foam Factory has been advised of the possibility of such damages. Unless otherwise specified, all products are sold AS IS, and no warranty will be made as to the performance of our products. Foam Factory does not warrant that this website or the server that makes this website available are free of viruses or other harmful components. This disclaimer by Foam Factory does not in any way affect the terms of a manufacturers' warranty, if any. In no event shall Foam Factory Inc. total liability to you for any and all damages, losses and causes of action (whether in contract, tort [including, but not limited to, negligence] or otherwise) exceed the amount paid by you, if any, to Foam Factory for the specific merchandise at issue.